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Windows Mobile 6 / 6.1 Freezes or Hangs when Unlocking

I recently experienced an issue where my Motorola Q9c from Verizon was hanging up for 1 - 2 minutes when I would try to unlock the screen.  Normally, you press the unlock soft key and the screen will display a prompt to press the * key to complete the unlock process.  With the problem I experienced, it was hanging before showing me that prompt and my phone would be unusable for about 1 - 2 minutes.  After this happened, I checked my task manager and found the “Text Messages” process consuming a good chunk of resources.  I forced this to quit and my phone would be fine until I wrote another text messsage and that process respawned. 

After trying a few things, I found that this issues was actually caused by the text prediction feature and the size of the text prediction history cache.  If you are having the same problem, try turning this feature off, or at least clearing the history.  Here’s how:

  1. Select “Text Input Settings” from the main settings menu.
  2. To Disable this feature, clear the “Suggest words when typing” option
  3. To clear the history, access the menu by using the right soft key and select “Clear Input History”

 

3 Responses to “Windows Mobile 6 / 6.1 Freezes or Hangs when Unlocking”

  1. Lukeness Says:

    Bless you! I’ve been so frustrated with this problem the last few days. I should have realized sooner that I just needed to use a google search to find the answer!

    (Moto Q9c from Credo Mobile)

  2. Paul Moody Says:

    Thank you for your comments; I’m using an HTC TyTN II but had the same problem with text messaging - it’d freeze half way through entering my message with a couple of suggested words to choose from - but wouldn’t take any inputs from keyboard or on screen keyboard. I was almost about to hard reset it but thanks to your advice, it’s been given a stay of execution…

  3. Axel Says:

    Wow, I had a relatively similar issue (HTC Titan (P4000) would completely hang for 30 sec everytime I received a text message and I would leave the text message app running) and your suggestion of deleting that history cache totally fixed it, its incredible. I had even disabled that “suggestion” feature a long time ago, but for some reason I guess the OS was still doing something.

    I was about to burn my phone, and now its back to life, thanks a lot!

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