Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
A client of mine recently had 2 CDRom drives that weren’t showing in My Computer. In the device manager, they showed up with exclamation points. Double-clicking them told me that the driver was installed properly but:
“Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”
After some research, the solution I found was to remove the LowFilter and UpperFilter entries from this registry area:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Note that you may have several identical keys like this (4D36E965-E325-11CE-BFC1-08002BE10318). The one you are looking for will list DVD/CD Rom Drives as the very first entry.
Reboot after making changes.
April 13th, 2008 at 10:58 pm
Thanks i’ve been having the same problem over a week,on mines only the LowFilter showed up so i deleted that and it works now..BIG THANK YOU TRACY
May 13th, 2008 at 10:02 am
This problem was IDENTICAL to mine. I followed your steps exactly not even being 100% sure what the steps meant but it completely resolved my problem! Thank you so very much!!