Manually uninstall Kaseya agent
Thursday, October 15th, 2009If you need to remove Kaseya and it won’t uninstall from Add/Remove programs, try this:
First try the uninstall string
“C:\Program Files\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe” UNINSTALL
or
“C:\Program Files(x86)\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe” UNINSTALL
If this fails,
1. Stop the Kaseya Agent service
2. Set the Kaseya Agent service to “disabled”
3. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KAPFA
4. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KaseyaAgent
5. Reboot the machine (so that we can be sure that windows knows the service is disabled)
6. Delete c:\program files\kaseya
7. Delete c:\program Files\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}
When finished delete the machine entry in Virtual Administrator using the “Delete account now without uninstalling the agent” function.